MEDIATOR LOCATOR

 

 

Mediator Locator

Complaints Handling Procedure (CHP)

 

Our Complaints Procedure

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Mediator Locator is fully committed to providing a high-quality professional service.

 

Our CHP has two stages. 

 

Stage one of the CHP gives a senior officer of Mediator Locator the opportunity to review and consider your complaint in full.  We will try to resolve your complaint to your satisfaction.  If you are not happy with the response, you will have the opportunity to take your complaint to stage two. 

 

Stage two gives you, the client, the opportunity to have your complaint considered by the management board of Mediator Locator.

 

Stage One

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If you have a complaint, we ask that you please put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint.  Please send your written complaint to:

info@mediatorlocator.com (Entitling your written complaint as ‘Stage One Complaint’)

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We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within 7 days.  If we are not able to give you a full response, we will update you within 28 days.

 

Stage Two

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If we are unable to resolve your complaint via stage one, you have the opportunity to make your complaint to the management board of Mediator Locator.  Please send your written complaint to:

info@mediatorlocator.com (Entitling your written complaint as ‘Stage Two Complaint’)

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We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within 7 days.  If we are not able to give you a full response, we will update you within 28 days